hirevue video interview flight attendant questions

I have always worked in customer service, I am serviced oriented. Why do you want to be a Flight Attendant?.I apologized, said “I was sorry she didn’t have a good experience, I hope we can do better this time. I had a disgruntled customer, she was not impressed from her last experience. Name a time where you faced a conflict at work.I apologize ask can we make you a knew meal, or get you something else? I also add, I will let my let manager know. The most conflict I have, is when someone is unhappy with the food / meal. Did you ever have a conflict at work what did you do?.Love family time, ride my motorcycle, avid reader and love to discover new restaurants and fun places. I did everything from Customer Service and up the ladder to management. Worked for AA for 27yrs, recently retired. NYC give me the opportunity not only to improve my costumer service, but also to meet and enjoy people from all over the world, the opportunity to learn from other cultures, and to learn 2 more languages English and Spanish Since a kid I enjoy help people and give to them the best costumer service. In Italy since I was kid I was helping my parents in their small family business. I love entertainment, theatre, ballet and comedies. I am from Manchester, NH iv been here almost my whole life. I am 42, I have 2 children both girls I have a 17 and a 20 year old. Tell about a time when you turned an unhappy customer into a happy customer.How do you prioritize your task when you're in a busy situation?.How do you manage a situation where you have zero experience or knowledge?.How has your previous experience prepared you for this position?.But it was a great lesson to learn early in my career.” Since then, I’ve hired eight new people and never had a bad experience like this again.

I also realized how important each hiring decision is, which made me a better manager in the last few years of my career. I learned to be more careful and not rush my decisions and to speak with others on my team who have more experience if I’m unsure of something. They had a poor attitude and dragged the team down until my CEO had to fire them. I chose to hire someone who seemed to have a lot of potential but also had some “red flags” or things that worried me. In my last job, our CEO gave me a chance to interview and hire entry-level people for our team. Explain the time when you failed to honor a commitment you made.Free jetBlue Flight Attendant Interview Study Guide Questions and Answers

Hirevue video interview flight attendant questions